Alright, so here's the thing. I've recently gotten a job at Staples, as I've made clear in my last few posts. I work as a part of the 'easy tech' crew. Meaning I help out with computer problems, tech advice, selling computers etc. The EasyTech group is basically Staple's version of Best Buy's "Geek Squad". I've worked here now for about 3 weeks, and I this is what I've learned. This is one greedy organization. Because I do believe in the freedom of information, I'll let you in on some of the polices of "Stjavascript:void(0)aples Customer Service". Honestly, 3 weeks, and I've seen the same pure greed, and dishonesty as I would at any wall street company. I'd like you all to be advised when going into stores like Staples, best buy, and other stores were they have commission sales. Don't let them fool you, there's a quota we have to make and if we don't make it, or if we're behind we're supposed to do everything possible to get customers to purchase stuff. So lets say, a woman comes in, looking for a laptop, we have to pick apart her words to give her 'suggestions' to buy things with her laptop. Basically her buying a 600-1200 dollar laptop isn't enough for these corporations, if you don't sell anything with it, they're not happy. This scene happened to me on Saturday night. A woman did come into the store and just wanted a laptop computer. I was the first to start helping her. I asked her a few questions to get a feel of what she wanted. We spent about 15 minutes shooting back and forth half joking, half talking seriously. But by the end of my time with her, she was in a good mood, and had settled on an HP Pavillion, with an AMD Atholon II Dual Core Not a bad computer, but nothing too fancy. Now that's when I would have mentioned some programs and a warranty, but if she didn't want it, I'd let it go and just keep her happy and send her on her way. My bosses weren't having that. They came up to me, pulled me aside, and starting ramming all this shit down her throat. Microsoft Office, Photoshop, Norton 360 Antivirus, In store service work, a laptop case, a mouse, screen protectors, usb flash drives, and external hard drive, and a warranty. All this shit they just barraged her with, her mood went from chipper to bored, and frustrated. They kept making up these fake scenario's into scaring people into buying stuff, and I hate it, it's really pathetic. When I'm talking with someone and they don't want these fake ass warranties that Staples dishes out, then I'm not going to keep pressuring them. As the poor woman was being harrassed by one of my co workers, my boss was chewing me out, telling me that you MUST sell attachments with computers. I looked at him and told him, that she didn't need any of it. I said, the most she'd need is an antivirus, she just wants the computer for light work use and internet usage. What he said next really cemented the deal that this company and its members are just uncaring greedy salesmen. No better than some sleazy cars salesmen. He told me that customers don't know what they want, and its my job to use that to make Staples and myself, money. Basically, take advantage of people who don't know computers, and use their money to line my and staples pockets. I refuse, and I'll be quiting asap. Another great example of this was when this older gentleman also wanted to purchase a computer. He too wanted just the desktop computer, and like the woman, was ready to walk out the door with it by itself. Like I said, that's frowned upon in this store. So my co workers actually had a group huddle, in the back room to see what we could toss at him, and get him to buy. In my mind I was praying he'd just tell them to shut up, and leave him alone. Be warned my dear readers, they don't care for you or your computer needs, all they want is a high quota cause that means we get a bonus at the end of the week on a paychecks.
