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Sunday, January 16, 2011

Corporate Greed


Alright, so here's the thing. I've recently gotten a job at Staples, as I've made clear in my last few posts. I work as a part of the 'easy tech' crew. Meaning I help out with computer problems, tech advice, selling computers etc. The EasyTech group is basically Staple's version of Best Buy's "Geek Squad". I've worked here now for about 3 weeks, and I this is what I've learned. This is one greedy organization. Because I do believe in the freedom of information, I'll let you in on some of the polices of "Stjavascript:void(0)aples Customer Service". Honestly, 3 weeks, and I've seen the same pure greed, and dishonesty as I would at any wall street company. I'd like you all to be advised when going into stores like Staples, best buy, and other stores were they have commission sales. Don't let them fool you, there's a quota we have to make and if we don't make it, or if we're behind we're supposed to do everything possible to get customers to purchase stuff. So lets say, a woman comes in, looking for a laptop, we have to pick apart her words to give her 'suggestions' to buy things with her laptop. Basically her buying a 600-1200 dollar laptop isn't enough for these corporations, if you don't sell anything with it, they're not happy. This scene happened to me on Saturday night. A woman did come into the store and just wanted a laptop computer. I was the first to start helping her. I asked her a few questions to get a feel of what she wanted. We spent about 15 minutes shooting back and forth half joking, half talking seriously. But by the end of my time with her, she was in a good mood, and had settled on an HP Pavillion, with an AMD Atholon II Dual Core Not a bad computer, but nothing too fancy. Now that's when I would have mentioned some programs and a warranty, but if she didn't want it, I'd let it go and just keep her happy and send her on her way. My bosses weren't having that. They came up to me, pulled me aside, and starting ramming all this shit down her throat. Microsoft Office, Photoshop, Norton 360 Antivirus, In store service work, a laptop case, a mouse, screen protectors, usb flash drives, and external hard drive, and a warranty. All this shit they just barraged her with, her mood went from chipper to bored, and frustrated. They kept making up these fake scenario's into scaring people into buying stuff, and I hate it, it's really pathetic. When I'm talking with someone and they don't want these fake ass warranties that Staples dishes out, then I'm not going to keep pressuring them. As the poor woman was being harrassed by one of my co workers, my boss was chewing me out, telling me that you MUST sell attachments with computers. I looked at him and told him, that she didn't need any of it. I said, the most she'd need is an antivirus, she just wants the computer for light work use and internet usage. What he said next really cemented the deal that this company and its members are just uncaring greedy salesmen. No better than some sleazy cars salesmen. He told me that customers don't know what they want, and its my job to use that to make Staples and myself, money. Basically, take advantage of people who don't know computers, and use their money to line my and staples pockets. I refuse, and I'll be quiting asap. Another great example of this was when this older gentleman also wanted to purchase a computer. He too wanted just the desktop computer, and like the woman, was ready to walk out the door with it by itself. Like I said, that's frowned upon in this store. So my co workers actually had a group huddle, in the back room to see what we could toss at him, and get him to buy. In my mind I was praying he'd just tell them to shut up, and leave him alone. Be warned my dear readers, they don't care for you or your computer needs, all they want is a high quota cause that means we get a bonus at the end of the week on a paychecks.

18 comments:

  1. When I was young, I always noticed how so many people in our society just enjoy spending money and shopping. I considered consumerism to be a mental disease, since most things that you buy when you go "shopping" aren't things you need, or even want. After watching a documentary by Adam Curtis, named "The Century of the Self", I realized that consumerism isn't a mental disease. It's a mental state created by industry.

    I can understand what it must be like trying to convince people to buy more than they need, just so you can make a few extra dollars yourself. It's the foundation of sales, and the reason why advertising and PR exists.

    I don't know if you've ever heard of Adam Curtis or have seen any of his documentaries, but they are absolutely brilliant. You've probably never heard of him, since he's out of Britain, works for the BBC, and covers topics like Freedom, Consumerism, and many other sacred cows of our society.

    Anyway, back to the topic. You can find "The Century of the Self" anywhere, whether through torrents, youtube, google video, etc, but give it a watch. You may enjoy it and learn something along the way. It might also make you hate your present job at Staples even more.

    "The Century of the Self", By Adam Curtis

    http://en.wikipedia.org/wiki/The_Century_of_the_Self

    Torrent it, GoogleVideo it, but DEFINITELY give it a watch.

    ReplyDelete
  2. Hey, no never heard of Adam Curtis, I'll look into it though, thanks for the link!

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  3. Interesting post and congrats on living up to your morals. This is the reason I pretty much shop exclusively online. I can't stand those vampires. Also, thanks for mentioning that doc n1ck.

    ReplyDelete
  4. I am in exactly the same kettle as you my friend, I am not working at staples for the $ as much as the human contact, my other job lacks.

    My Staples has a fairly young staff, people that come to Staples IMHO are neophytes. The company must create some guidelines to avoid painful situations for customers and staff.

    I would consider myself an old hand having been selling computers to people to solve problems since high schools in the early 80's ... Think 8" floppies...

    Staples must provides a BASE... a goal around the great deal they might offer on a say laptop.

    AV, OFFICE, BAG, are a must a FLASH DRIVE, BACKUP DRIVE, and other software are a reason to have a laptop.... Unless you buy a printer nobody without email can see your work...

    Now if you have never had to feed and care for a computer these things might not be evident.

    You come and you know what you want... fine buy a computer without a monitor but if you get home and it doesnt work with your tv like your atari 2600 did you might be disappointed and say bad things about where you bought it from.

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